contact us


Please don't hesitated to request our latest price list and brochure.

We do our utmost to answer all your questions and provide a personal, professional advice and assistance. 

Use the form on the right to contact us.

 

Laugavegur 62
Reykjavik
Iceland

+354 551 4100

Probably the worlds smallest watch manufacturer. The first and only watch manufacturer in Iceland. All timepieces are designed and assembled by hand in our studio/workshop located in Iceland. In our production we only incorporate high quality Swiss movements, European made parts and components. Every detail of our timepieces has been given the personal attention needed for perfection. The low volume of production gives every timepiece a personal character and a feeling exclusivity.

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Service & Repair

If your JS Watch co. Reykjavik timepiece should require service or repair, please follow the instructions and you will be contacted back by someone from our technical department.

If your JS Watch co. Reykjavik timepiece should require service or repair, please follow the instructions below:

Contact us through our email info@jswatch.com and tell us what is wrong with your timepiece and you will be contacted back by someone from our technical department, if instructed mail your watch head only (do not ship Alligator strap as it is CITES permitted) through a trackable shipper, to the address below. We recommend that you insure your package for the original purchase value in case it is lost in transit. JS Watch co. Reykjavik is not responsible for lost packages. 

Package the watch carefully, include a note that it is sent in for service or repair, enclose the necessary documents including a brief description on work required and keep a document from shipping company stating that the watch is being sent back for repair to avoid problems with customs when your watch is shipped back, also include your full shipping details along with phone number and send to:

JS Watch co. Reykjavik
Laugavegur 62
101 Reykjavik
Iceland
Tel: +354 551 4100

"Important Notice for International Customers:

When sending your watch to us in Iceland for service or repair, please be aware that once the service is complete, the watch will be shipped back to your country of residence. It is important that you acquaint yourself with your country's customs rules and regulations regarding the import of goods. Additional taxes, duties, or fees may apply according to your local regulations. We advise you to consult your local customs office for detailed information before shipping your watch to avoid any unexpected charges or delays in receiving your serviced watch. We are not responsible for any customs fees or other charges incurred upon the watch’s return shipment."

Please NOTE: our standard repair turn-a-round is approximately 2 to 6 weeks.
If you have any questions regarding our repair policy, please email us at info@jswatch.com

Service Partners

North American customers:

For customers in North America in need of service or repair our Authorised Service Partner is Gevril. Please email them at support@gevril.com with as much information as possible, including your daytime phone number since their representatives might call you if they need more details from you. Gevril usually replies your inquiry within one business day.

Click here for full instructions.

 
 

UK customers:

For customers in UK in need of service or repair our Authorized Service Partner is Horologium Limited. Please email them at raphael@horologium.uk with as much information as possible, including your daytime phone number since their representatives might call you if they need more details from you.  Horologium Limited usually replies your inquiry within one business day.

Click here for full instructions.