Service & Repair
If your JS Watch co. Reykjavik timepiece should require service or repair, please follow the instructions below:
Contact us through our email firstname.lastname@example.org and tell us what is wrong with your timepiece and you will be contacted back by someone from our technical department, if instructed mail your watch head only (do not ship Alligator strap/bracelet unless it is in need of repair as it is CITES permitted) through a trackable shipper, to the address below. We recommend that you insure your package for the original purchase value in case it is lost in transit. JS Watch co. Reykjavik is not responsible for lost packages. Do not send the original packaging received at the time of purchase along with your watch, as it can not be returned.
Package the watch carefully, include a note that it is sent in for service or repair, enclose the necessary documents including a brief description on work required and keep a document from shipping company stating that the watch is being sent back for repair to avoid problems with customs when your watch is shipped back, also include your full shipping details along with phone number and send to:
JS Watch co. Reykjavik
Tel: +354 551 4100
Please NOTE: our standard repair turn-a-round is approximately 2 to 6 weeks.
If you have any questions regarding our repair policy, please email us at email@example.com
Attention North American customers:
For customers in North America in need of service or repair our Authorized Service Partner is Gevril Group. Please email them at firstname.lastname@example.org with as much information as possible, including your daytime phone number since their representatives might call you if they need more details from you. Gevril Group usually replies your inquiry within one business day.
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