JS Watch Repair
In the event that your JS timepiece should require repair, simply fill out the Watch Repair Form below and ship the watch to us.
If the watch is found to be defective, we will repair the watch free of charge (excluding shipping and handling).
If you have an unfortunate accident with your timepiece, and would like us to attempt a repair, please return it to us. We will examine your watch and contact you with a repair estimate. Repair work will not commence until we have received your approval.
Please note: All watch repair services will incur a flat rate return shipping and handling charge of 90 Euros.
We always use DHL Express for shipping.
Sending in a JS Watch for repair or service:
Secure your watch in a small, sturdy box. Please note that your packaging will not be returned to you - for this reason, we do not recommend that you send your watch in its original packaging. We also do not recommend that you send your timepiece in a padded envelope - your watch could be easily damaged, lost, or stolen in transit. Keep a copy of the shiping document to avoid problems with customs when we ship the watch back to you.
Fill out and send us the Watch Repair Form below before you ship the watch. Please include a valid email address. Your repair estimate will be sent to the email address that you provide on your repair form.
Please ship your watch to:
JS Watch co. Reykjavik / Gilbert Watchmaker
Once your watch is received in our facility, we will inspect your watch and send an estimate of the repair fees, if any, via the email address that you provided on the watch repair form below.
For more information, please contact Customer Service firstname.lastname@example.org